Friday, December 14, 2012

Advocacy, not customer service

Advocacy....such an important word.  It is amazing that I can be really good and really bad at it, simultaneously.  As my previous post stated, I have no trouble being enthusiastic about my role and about helping others with tech.  I see that as customer service, and, that is truly my talent.  True advocacy....fighting against opposition for what I believe.  That is not my comfort zone.  I was forced to do so, to clear up a misconception, and am so glad I did.  However, even as I was walking to the principal's office to have this important conversation, I nearly turned back.  I naturally want to keep my head down, do a good job, and hope that all will turn out well.  I have to change that tendency in myself. 

The AASL offers advocacy support that I must remember;

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