Kuhlthau......and questions

I wasn't nearly as inspired by the work of Kuhlthau as I feel I should of been.  Her Information Search Process (ISP) model works because she backed it with data.  To be clear, she interviewed many students, over many years, and, using this data developed a process that models what she discovered was happening.  I think the most important factor is that it is backed with research and that the model still holds true in the digital age. 

The stages are:  task initiation, topic selection, topic exploration, focus formulation, resource collection, presentation.
Feelings move through:Anxiety/Uncertainty, Optimism, Confusion/Frustration/Doubt, Clarity/Interest, Confidence, Satisfaction/Relief/Disappointment.

Students don't move one direction along the continuum, but back and forth as information is discovered and ideas change.

Also read about some important research:

http://www.schoollibraryjournal.com/article/CA377858.html

Am I the only one that wonders how anything can be approved by over 90% of those surveyed?

I am nervous about being able to provide the right level of scaffolding in a busy media center.  This is something I will learn with experience.

Also, how can I be a good teacher and provide good "customer" service?  I believe it CAN be done.